Privacy Policy

WellWill is a private charitable initiative focused on supporting access to clean water through household water pumps and other suitable water solutions.

This Privacy Policy explains how personal information may be collected, used, shared, and protected when you visit our website, contact us, or make a contribution.

Depending on how you interact with the website, we may collect information such as your name, email address, telephone number, donation amount, transaction reference, and messages submitted through our forms.

We may also receive limited technical information, such as browser type, device information, and website usage data, where this is collected by our hosting, security, or analytics services.

Please avoid submitting sensitive personal information unless it is specifically requested and necessary.

We use personal information where necessary to respond to enquiries, administer contributions, provide payment confirmations, maintain transaction records, support water projects, and operate and secure the website.

Where permitted by applicable law, we may also use relevant information to investigate technical problems, prevent misuse, and comply with legal obligations.

Online contributions may be processed by Stripe or another secure third-party payment service provider. The available payment provider and methods will be displayed during checkout.

Payment providers process payment information under their own privacy notices and security procedures. WellWill may receive payment status, transaction references, contribution amounts, and limited donor information needed to administer contributions.

The website should not be used to submit payment card information through ordinary contact forms.

The website and its service providers may use cookies or similar technologies that are necessary for website operation, security, and payment functionality.

If optional analytics or marketing technologies are enabled, their use and any consent choices should be explained through an appropriate cookie notice or consent mechanism where required by law.

Personal information may be shared with service providers when reasonably necessary for website hosting, payment processing, communication, technical support, security, or project administration.

Information may also be disclosed where required by applicable law or a valid legal request.

We do not intend to disclose personal information publicly without an appropriate reason or permission.

Personal information should be retained only for as long as reasonably necessary for the purposes described in this policy, including administration, accounting, dispute resolution, and applicable legal requirements.

Different categories of information may have different retention periods depending on their purpose and applicable obligations.

We aim to use reasonable technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, and loss.

No website or electronic transmission can be guaranteed completely secure. Please contact us if you believe information submitted through the website has been compromised.

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to object to certain processing activities.

We may need to verify a request and retain information where required for legitimate administrative or legal purposes.

Our website may contain links to third-party websites, payment services, or map applications.

These services operate under their own terms and privacy policies. We encourage you to review those policies before providing information.

The website is not intended to collect personal information directly from children without appropriate authorisation.

If you believe a child has provided personal information without appropriate permission, please contact us so the matter can be reviewed.

We may update this Privacy Policy to reflect changes in website functionality, service providers, operational practices, or applicable legal requirements.

The latest version will be published on this page with its effective date.